The purpose of this privacy policy is to provide you with information
regarding the types of information collected by BetterWheels.com as
well as the ways in which we use and safeguard this information.
Additionally, it outlines the extent to which you have control over
the storage and sharing of your personal data.
This Privacy Policy applies to the BetterWheels website and related mobile applications and services. By using the BetterWheels website, App, or Services, you acknowledge that you have read and agree to be bound by this Privacy Policy. If you do not wish to be bound by the terms of the Privacy Policy, you must cease any use of the BetterWheels website, App, or Services.
We expressly reserve the right to modify or update our Privacy Policy
at any time without prior notice. You acknowledge and agree that it is
your responsibility to review this site from time to time and become
familiar with any changes. By continuing to use this site after
modifications have been made, you acknowledge and agree to the updated
Privacy Policy and are bound by its terms.
At BetterWheels, we collect the following information about our
users:
Automated Collection
This information is collected automatically every time users interact with our websites or apps. We collect this information through the use of various technologies, including but not limited to Cookies, Pixel Tags and Web Beacons. We may collect your IP address, browsing behavior and device IDs, hardware models, device type and operating system version. We will use this information to custom tailor user experience and to improve overall user experience. Additionally, we may gather data about application-level events and
link this to your account to enhance customer experience and service.
Some web browsers offer a "do not track" feature that sends signals to
the websites you visit, indicating that you prefer not to have your
online activities tracked. This differs from blocking or deleting
cookies, as browsers with the "do not track" feature enabled may still
accept cookies. Currently, there is no established standard for how to
respond to this signal, and we do not take any action in response to
it.
We reserve the right to utilize the general data collected from your
use of the BetterWheels website or apps, including all statistical
information. You acknowledge that we have the right to use it at our
sole discretion.
Information provided by users
User provided information is collected every time the user interacts with our staff, creates a support ticket or schedules an inspection to create or modify the user's BetterWheels account; complete any BetterWheels form, survey, questionnaire or application; join or enroll for an event or otherwise communicate with us in any manner.
This information may include, without limitation, name, customer
username, customer account number, e-mail address, physical address,
business address, phone number, method of payment for the purchase of
BetterWheels Vehicle Inspection Reports™ or any other personal
information you choose to provide.
When submitting a vehicle inspection service request on the website, you will be asked to provide additional information related to your specific inspection needs. This may include, but is not limited to, vehicle location, seller name, seller contact information, inspection-related request details and vehicle details (e.g., Vehicle Identification Number).
If you call the BetterWheels phone number, we may record the date, time and duration of the call, as well as notate the phone call request related details within our ticketing system. All such information will be used in accordance with this Privacy Policy.
Information collected through the order and service process.
This information is provided by customers during the ordering and fulfillment process. The information may include, but is not limited to, customer name, email address, credit card or other payment information, and billing address. We use this information solely to provide you with the requested services.
We do not store any personal financial information provided in connection with your purchase. All personal financial information required to complete your purchase (such as your credit card number) will be provided to and managed by third-party merchant processing services such as PayPal, Google Pay, Apple Pay, Stripe, Braintree and other similar financial institutions.
When you use our website and apps, we may also derive your approximate
location from your IP address. IP based location services allow for us
to provide services to our customers within their specific area.
Information collected through third-party sources
We may employ the use of various third-party services to customize and improve our offers and promotional content, improve service, optimize site interaction and for general marketing efforts. We may collect user data through various services, including but not limited to Facebook, Instagram, and Twitter.
In most cases this data is collected when users interact with
our content, advertisement or posts on an external application or
website or any website that integrates with our API. We may receive
information about you or your connections from that platform. This may
include, but is not limited to, your profile information, interests
and interaction with our content. The data we receive depends entirely
on your privacy settings with the social network.
User Data may be collected by using cookies. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use both session ID cookies and Tracking cookies. We use Session cookies to make it easier for you to use our Services. A Session ID cookie expires when you close your browser. We use Tracking cookies to better understand how you use our Services and to enhance your user experience. A Tracking cookie remains on your hard drive for an extended period. You are free to decline cookies, but by doing so you may not be able to take full advantage of all the website features.
We may automatically collect certain non-personally identifiable
information about your use of our websites through third-party
tracking services (e.g., Google Analytics) and store it in log files.
This data may include your internet protocol (IP) address, browser
type, internet service provider (ISP), referring/exit pages, operating
system, date/time stamps, and related information. We use this data,
which does not identify individual users, solely to enhance the user
experience and improve the quality of our online services. In respect
of your privacy, we do not link this automatically collected data to
personally identifiable information.
BetterWheels services are intended for use by adults only. Individuals under the age of 18 are explicitly prohibited from using the BetterWheels website, apps or its services. We reserve the right to terminate, discontinue, or suspend service to anyone found violating the policies outlined in this notice.
When you purchase services, we will send you a welcome email with details about the services you have purchased. We may also use your email address and/or phone number to send you updates related to the order, such as vehicle inspection scheduling, inspection updates and more. Standard phone carrier rates may apply.
Unless you choose to opt out, we will periodically send you
promotional emails about new or upcoming products and services,
updates to your registration or payment information, changes to our
Terms of Service and Privacy Policy, and promotional offers from our
company and subsidiaries. We respect your privacy, and if you no
longer wish to receive marketing emails, you can opt out by changing
your marketing preferences within your BetterWheels account settings
page or by contacting our support team.
To access account-related features like saved vehicle inspection and account holder information and settings, all account holders must log in using two forms of authentication: a valid username or email address linked to the account and the account password. If you forget your password, you can securely reset it using our automated Forgot Password feature at
https://www.BetterWheels.com/forgot-password.For further assistance, you can also contact us by submitting a
support ticket via one of our contact forms at
https://www.BetterWheels.com/support.
To prevent unauthorized access, we strongly encourage you to keep your
BetterWheels.com login information secure. This is a security measure
to ensure that Personal Data is not disclosed to anyone who is not
authorized to receive it. You are solely responsible for keeping your
login information and device safe.
Authentication is also required when submitting any secure or
billing-related requests. Typically, our support staff can
authenticate an account holder if the support ticket is initiated from
the email address associated with the account. If contacting support
from an unrecognized or unregistered email address, additional
authentication is required, such as providing a valid order or receipt
number and purchase date. Our support team is strictly prohibited from
processing or releasing any personal information without proper user
authentication.
Please avoid submitting personal or billing-related requests via voicemail. To ensure security, our support staff cannot collect personal information, including credit card numbers or billing details, over the phone. We do not capture or store phone numbers during the purchase process and voicemail messages are not automatically linked to account usernames, email addresses, or order numbers. Due to the challenges of matching account information from voicemail alone, we cannot authenticate account holders through voicemail. We recommend using our online ticketing system for all support requests.
Under the GDPR, you have certain rights regarding the Personal
Information we hold about you. You can exercise any of the following
rights by contacting BetterWheels using the methods outlined below.
You may also contact us by using any one of the contact forms on the
BetterWheels website.
We protect your information using commercially reasonable technical
and administrative security measures to reduce the risks of loss,
misuse, unauthorized access, disclosure, and alteration. Our website
operates with secure internet connections that utilize SSL (Secure
Sockets Layer) encryption to help safeguard your personal data. While
we make every effort to ensure the integrity and security of our
network and systems, we cannot guarantee that our security measures
will prevent unauthorized access, hacking, data loss, or other
breaches from ever occurring. You transmit information to us at your
own risk.
Our Services and related email communications may contain links to third-party websites operated by entities outside our control, including advertisers. These links do not signify an endorsement by BetterWheels of the third parties or their websites, applications, products, services, or practices. We are not responsible for the privacy policies, terms and conditions, practices, or content of these third parties. These third parties may send their own cookies and collect data independently. If you visit or access a third-party website, application, or property linked from our Services, we encourage you to review the privacy policies and terms and conditions of that third party before providing any personally identifiable information. For any questions regarding the terms, privacy policies, practices, or content of a third party, please contact them directly.
Unless you request the deletion of specific information, we will retain the data we collect for as long as your account remains active or as necessary to provide you with our services. After the termination or deactivation of your account, we will retain your information for at least one year and may keep it for as long as necessary for our business and legal purposes. We will only retain your Personal Data for as long as reasonably needed, unless a longer retention period is mandated by law.
BetterWheels provides customers with the following options to change and modify information they have previously provided:
If BetterWheels undergoes a business transition, such as a merger, acquisition by another company, or the sale of all or part of its assets, any personally identifiable information we have on record may be included among the transferred assets. The personally identifiable information that is transferred will continue to be subject to the terms of this Privacy Policy or any updated versions that follow.
For all privacy-related questions or concerns, please contact our friendly and knowledgeable support staff.